PRIVACY NOTICE
What Personal Data do we collect?
J&C PACIFIC SDN BHD (“J&C”) respects your right to privacy, and we keep your Personal Data secure and we will only use your personal information in the manner in which you want us to.
(If you are reading this Privacy Notice on behalf of a body corporate/business enterprise which maintains/maintained contractual relationship with J&C, this Privacy Notice is intended to be addressed to, without limitation, the individual officers (e.g. authorised signatories/dealer and company secretary), directors, shareholders, beneficial owners (e.g. sole proprietor and partners), guarantor or obligor of the body corporate/business enterprise (the “Relevant Individuals”) and “you” shall be construed accordingly to mean the Relevant Individuals)
This Privacy Policy describes how J&C collects, uses, processes and discloses your Personal Data through the use of our website, products, features and our other services.
“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, address, NRIC, e-mail address, telephone number and bank and credit card details.
What do we use your Personal Data for?
Any of the Personal Data we collect from you may be used in one of the following ways:
- to provide products and services administered by our principal, agents, affiliates, service providers, contractors (including sub-contractors), merchant and business partners;
- to provide you with relevant products and services information;
- to administer our relationship and maintain contractual relations;
- to administer your account with us;
- to send you promotional materials relating to our services;
- to market and to provide you with information on our and selected third parties products, services, offers, and/or contests which may be of interest to you (in respect of which we may or may not be remunerated) and services and products offered by our co-branding partners (the names of such partners will be provided during the application of the relevant services and products, as the case may be) and in this respect, to contact you via short message service (“SMS”), phone or mobile device, email, fax, mail, websites or browsers, social media or messaging, in person and/or any other appropriate communication channels;
- to improve our products and services and to test, research, analyse and develop new products/ new features of products and/or services;
- to notify you about benefits and changes to the features of products and services;
- to administer offers, competitions and promotions;
- to provide customer service, assess your interest in J&C products and services, market research purposes and to conduct customer research or satisfaction surveys;
- to respond to your enquiries;
- for marketing and business development;
- to conduct credit checks (including but not limited to ensure our business partners are of sound financial standing);
- to comply with our legal and regulatory obligations;
- for any other purpose that is required or permitted by law, regulations, guidelines and/or the order of any court and/or relevant regulatory authorities.
- to establish, exercise or defend legal rights;
- to improve customer service: your Personal Data helps us to more effectively respond to your customer service requests and support needs;
- in other circumstances, such purposes that are necessary or directly related to your relationship with us or where it is permitted under the applicable laws; and/or
- any other purposes necessary to operate our business.
Please be assured that we will ask for your consent before using your personal data for a purpose other than those that are set out in this Privacy Notice and in the privacy terms in your agreement(s) with J&C.
Collection of Personal Data
We collect your Personal Data in the following manner: –
a) When you provide your Personal Data to us, we collect your Personal Data when you voluntarily provide it to us such as below:-
- through your relationship with us, for example information provided by you in application forms (physical or online through J&C Portal), when you register and operate your account and use our products or services,
- when taking part in customer surveys, competitions and promotions, when providing feedback or making complaints;
- through your verbal and written communications with us and/or our authorised agents via SMS, phone or mobile device, email, fax, mail, websites or browsers, social media and/or any other appropriate communication channels;
- from recordings of Closed-Circuit Television (CCTV) installed at our premises
- from the Malaysia Department of Insolvency, other relevant governmental authorities and/or law enforcement agencies to ascertain inter alia your current and past financial standing;
- from other sources (for example from credit reporting/ referencing agencies, including but not limited to CCRIS, Financial Information Services (FIS) and/or any other bureaus or agencies established or to be established by Bank Negara Malaysia or any of its subsidiaries, or by any other authorities and/or from any financial institution);
- from any information that is supplied and/or collected when you visit our websites and/or download our mobile device applications which may include your device’s IP address or from data that is collected via cookies.
b) Your Personal Data may be collected when you are using our products and services such as below:
- feedback, ratings and compliments;
- transaction information; and/or
- information about your experience using our products and services.
c) When you provide a third party’s Personal Data
In some situations, you may provide a third party’s Personal Data (such as your spouse, family members or friends) to us. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used, processed and disclosed as set out in this Policy.
Personal Data of minors
We do not knowingly collect Personal Data from any individual under the age of 18 years old. As a parent or legal guardian, please do not allow the minor under your care to submit Personal Data to us. In the event that any Personal Data of a minor is disclosed to J&C, you hereby signify your consent to the processing of the minor’s Personal Data as a parent or legal guardian of the minor and personally accept and agree to be bound by this Policy and take responsibility for his or her actions.
How do we protect your Personal Data?
To safeguard your Personal Data from unauthorized access, collection, use, disclosure, processing, copying, modification or similar risks, we have implemented a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information, which may include (but not limited to): SSL certificate signing, TLS encryption, and hashed password storage.
Your password is the key to your account. Please use unique numbers, letters and special characters and do not share your J&C password with anyone. If your password is leaked to a third party, you may lose control over your information and other data submitted to us and you could also be subject to legally binding actions taken from your account. As such, if your password has been compromised, you should immediately change the password.
Collection of Computer Data
When you visit our website, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer’s IP address;
- Browser type;
- Webpage you were visiting before you came to our Site;
- The pages you visit within the Site;
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the products and services we provide. This data will not be used in association with any other personal information.
Do we use cookies?
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
Updating Your Personal Data
It is important that the Personal Data that you provide to us is accurate and complete for you to continue using our products and services. You are responsible for informing us of any changes to your Personal Data or in the event you believe that the Personal Data we have about you is inaccurate, incomplete, misleading or out of date.
You can update your Personal Data anytime by accessing your account. If you are unable to update your Personal Data through your account, you can do so by contacting our data protection department.
Disclosure of Personal Data
In providing you with our products and services and the management and operation of the same and/or for any of the purposes as set out in this Privacy Notice in relation to our use of your Personal Data, you consent and authorise us to disclose information about you and/or your accounts with us to the following categories of parties:-
a) any person to whom we are compelled or required to do so under law or in response to a government agency;
b) government agencies and statutory authorities;
c) credit reporting agencies, our auditors, consultants, accountants or other financial or professional advisors;
d) any other individuals or organizations with your consent or instructions;
e) our holding company, subsidiaries and our associated companies;
f) any insolvency department and our appointed debt recovery agents;
g) any other person under a duty of confidentiality to us which has undertaken to keep such information confidential;
h) companies and/or persons who are our agents, our service providers and business partners such as our vendors, courier service
companies, consultants, marketing partners, research firms, payment processors and
i) facilitators, data analytics providers and financial and insurance partners.
Right of Access and Correction
Subject to registration, you have the right to request access to and correct your Personal Data held by us. In this respect, you may:-
a) check whether we hold or use your Personal Data and request access to such data;
b) request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;
c) request that your Personal Data is retained by us for only as long as necessary for the fulfilment of the purposes for which it was collected;
d) request that we specify or explain our policies and procedures in relation to data and the types of Personal Data handled by us; and
e) withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period. However, if you withdraw your consent, it could affect our provision of services to you.
The department to whom written requests for access to your Personal Data or to correct and/or delete your Personal Data or for information regarding policies and procedures and types of Personal Data handled by us are set out below:
Contact Person
Name: Victoria A/P Anthony
Designation: Head of HR & Administration
Contact No: 03-6144 0880
Email: victoria@jcpacific.com.my
Address: C-09-09 Block C Sunway Nexis, No.1, Jalan PJU 5/1 Kota Damansara, 47810 Petaling Jaya.
Retention of Personal Data
We will only retain your Personal Data for as long we are either required to by law or as is relevant for the purposes for which it was collected.
We will cease to retain your Personal Data or remove the means by which the Personal Data can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purposes for which the information was collected and is no longer necessary for any legal or business purposes.
Your consent
By disclosing your Personal Data to us, you agree and consent to us processing your Personal Data for the purposes stated in this Privacy Policy. Nevertheless, you still have the right to withdraw your consent or restrict the purpose(s) and methods in which we process your Personal Data and the Personal Data relating to other persons who may be identified from your Personal Data at any time in accordance with the terms of this Privacy Policy.
Third Party Sites
Occasionally, at our discretion, we may include or offer third party products or services on our website and/or software application. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on our website.
PRIVACY NOTICE
What Personal Data do we collect?
J&C PACIFIC SDN BHD (“J&C”) respects your right to privacy, and we keep your Personal Data secure and we will only use your personal information in the manner in which you want us to.
(If you are reading this Privacy Notice on behalf of a body corporate/business enterprise which maintains/maintained contractual relationship with J&C, this Privacy Notice is intended to be addressed to, without limitation, the individual officers (e.g. authorised signatories/dealer and company secretary), directors, shareholders, beneficial owners (e.g. sole proprietor and partners), guarantor or obligor of the body corporate/business enterprise (the “Relevant Individuals”) and “you” shall be construed accordingly to mean the Relevant Individuals)
This Privacy Policy describes how J&C collects, uses, processes and discloses your Personal Data through the use of our website, products, features and our other services.
“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, address, NRIC, e-mail address, telephone number and bank and credit card details.
What do we use your Personal Data for?
Any of the Personal Data we collect from you may be used in one of the following ways:
- to provide products and services administered by our principal, agents, affiliates, service providers, contractors (including sub-contractors), merchant and business partners;
- to provide you with relevant products and services information;
- to administer our relationship and maintain contractual relations;
- to administer your account with us;
- to send you promotional materials relating to our services;
- to market and to provide you with information on our and selected third parties products, services, offers, and/or contests which may be of interest to you (in respect of which we may or may not be remunerated) and services and products offered by our co-branding partners (the names of such partners will be provided during the application of the relevant services and products, as the case may be) and in this respect, to contact you via short message service (“SMS”), phone or mobile device, email, fax, mail, websites or browsers, social media or messaging, in person and/or any other appropriate communication channels;
- to improve our products and services and to test, research, analyse and develop new products/ new features of products and/or services;
- to notify you about benefits and changes to the features of products and services;
- to administer offers, competitions and promotions;
- to provide customer service, assess your interest in J&C products and services, market research purposes and to conduct customer research or satisfaction surveys;
- to respond to your enquiries;
- for marketing and business development;
- to conduct credit checks (including but not limited to ensure our business partners are of sound financial standing);
- to comply with our legal and regulatory obligations;
- for any other purpose that is required or permitted by law, regulations, guidelines and/or the order of any court and/or relevant regulatory authorities.
- to establish, exercise or defend legal rights;
- to improve customer service: your Personal Data helps us to more effectively respond to your customer service requests and support needs;
- in other circumstances, such purposes that are necessary or directly related to your relationship with us or where it is permitted under the applicable laws; and/or
- any other purposes necessary to operate our business.
Please be assured that we will ask for your consent before using your personal data for a purpose other than those that are set out in this Privacy Notice and in the privacy terms in your agreement(s) with J&C.
Collection of Personal Data
We collect your Personal Data in the following manner: –
a) When you provide your Personal Data to us, we collect your Personal Data when you voluntarily provide it to us such as below:-
- through your relationship with us, for example information provided by you in application forms (physical or online through J&C Portal), when you register and operate your account and use our products or services,
- when taking part in customer surveys, competitions and promotions, when providing feedback or making complaints;
- through your verbal and written communications with us and/or our authorised agents via SMS, phone or mobile device, email, fax, mail, websites or browsers, social media and/or any other appropriate communication channels;
- from recordings of Closed-Circuit Television (CCTV) installed at our premises
- from the Malaysia Department of Insolvency, other relevant governmental authorities and/or law enforcement agencies to ascertain inter alia your current and past financial standing;
- from other sources (for example from credit reporting/ referencing agencies, including but not limited to CCRIS, Financial Information Services (FIS) and/or any other bureaus or agencies established or to be established by Bank Negara Malaysia or any of its subsidiaries, or by any other authorities and/or from any financial institution);
- from any information that is supplied and/or collected when you visit our websites and/or download our mobile device applications which may include your device’s IP address or from data that is collected via cookies.
b) Your Personal Data may be collected when you are using our products and services such as below:
- feedback, ratings and compliments;
- transaction information; and/or
- information about your experience using our products and services.
c) When you provide a third party’s Personal Data
In some situations, you may provide a third party’s Personal Data (such as your spouse, family members or friends) to us. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used, processed and disclosed as set out in this Policy.
Personal Data of minors
We do not knowingly collect Personal Data from any individual under the age of 18 years old. As a parent or legal guardian, please do not allow the minor under your care to submit Personal Data to us. In the event that any Personal Data of a minor is disclosed to J&C, you hereby signify your consent to the processing of the minor’s Personal Data as a parent or legal guardian of the minor and personally accept and agree to be bound by this Policy and take responsibility for his or her actions.
How do we protect your Personal Data?
To safeguard your Personal Data from unauthorized access, collection, use, disclosure, processing, copying, modification or similar risks, we have implemented a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information, which may include (but not limited to): SSL certificate signing, TLS encryption, and hashed password storage.
Your password is the key to your account. Please use unique numbers, letters and special characters and do not share your J&C password with anyone. If your password is leaked to a third party, you may lose control over your information and other data submitted to us and you could also be subject to legally binding actions taken from your account. As such, if your password has been compromised, you should immediately change the password.
Collection of Computer Data
When you visit our website, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer’s IP address;
- Browser type;
- Webpage you were visiting before you came to our Site;
- The pages you visit within the Site;
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the products and services we provide. This data will not be used in association with any other personal information.
Do we use cookies?
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
Updating Your Personal Data
It is important that the Personal Data that you provide to us is accurate and complete for you to continue using our products and services. You are responsible for informing us of any changes to your Personal Data or in the event you believe that the Personal Data we have about you is inaccurate, incomplete, misleading or out of date.
You can update your Personal Data anytime by accessing your account. If you are unable to update your Personal Data through your account, you can do so by contacting our data protection department.
Disclosure of Personal Data
In providing you with our products and services and the management and operation of the same and/or for any of the purposes as set out in this Privacy Notice in relation to our use of your Personal Data, you consent and authorise us to disclose information about you and/or your accounts with us to the following categories of parties:-
a) any person to whom we are compelled or required to do so under law or in response to a government agency;
b) government agencies and statutory authorities;
c) credit reporting agencies, our auditors, consultants, accountants or other financial or professional advisors;
d) any other individuals or organizations with your consent or instructions;
e) our holding company, subsidiaries and our associated companies;
f) any insolvency department and our appointed debt recovery agents;
g) any other person under a duty of confidentiality to us which has undertaken to keep such information confidential;
h) companies and/or persons who are our agents, our service providers and business partners such as our vendors, courier service companies, consultants, marketing partners, research firms, payment processors and
i) facilitators, data analytics providers and financial and insurance partners.
Right of Access and Correction
Subject to registration, you have the right to request access to and correct your Personal Data held by us. In this respect, you may:-
a) check whether we hold or use your Personal Data and request access to such data;
b) request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;
c) request that your Personal Data is retained by us for only as long as necessary for the fulfilment of the purposes for which it was collected;
d) request that we specify or explain our policies and procedures in relation to data and the types of Personal Data handled by us; and
e) withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period. However, if you withdraw your consent, it could affect our provision of services to you.
The department to whom written requests for access to your Personal Data or to correct and/or delete your Personal Data or for information regarding policies and procedures and types of Personal Data handled by us are set out below:
Contact Person
Name: Victoria A/P Anthony
Designation: Head of HR & Administration
Contact No: 03-6144 0880
Email: victoria@jcpacific.com.my
Address: C-09-09 Block C Sunway Nexis, No.1, Jalan PJU 5/1 Kota Damansara, 47810 Petaling Jaya.
Retention of Personal Data
We will only retain your Personal Data for as long we are either required to by law or as is relevant for the purposes for which it was collected.
We will cease to retain your Personal Data or remove the means by which the Personal Data can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purposes for which the information was collected and is no longer necessary for any legal or business purposes.
Your consent
By disclosing your Personal Data to us, you agree and consent to us processing your Personal Data for the purposes stated in this Privacy Policy. Nevertheless, you still have the right to withdraw your consent or restrict the purpose(s) and methods in which we process your Personal Data and the Personal Data relating to other persons who may be identified from your Personal Data at any time in accordance with the terms of this Privacy Policy.
Third Party Sites
Occasionally, at our discretion, we may include or offer third party products or services on our website and/or software application. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on our website.